Closet Factory vs. California Closets: Which Is The Best?

Welcome to this comprehensive comparison between two leading companies in the custom storage solution industry: Closet Factory and California Closets. Both companies have made a name for themselves by providing a wide range of customized storage solutions designed to maximize space and enhance the aesthetics of your home.

Closet Factory, founded in 1983, prides itself on its ability to create unique and personalized closets for every customer. With an emphasis on individual design and customization, they’ve established a reputation for quality craftsmanship and a high degree of customer satisfaction.

On the other hand, California Closets, established in 1978, has been a trailblazer in the industry, with a focus on innovation and design excellence. They offer a range of products from walk-in closets to garage storage solutions, all tailored to the specific needs and tastes of their clients.

The purpose of this article is to provide an in-depth analysis and comparison of these two companies. We’ll delve into their services, product offerings, pricing, customer service, and more to help you make an informed decision about which company is right for your storage needs. Let’s get started!

Company Profiles

Closet Factory

closet factory

Closet Factory has been a leading custom closet company since its inception in 1983. The company was founded by John LaBarbera, whose engineering background allowed him to develop the industry’s first truly custom closets. This innovation revolutionized the walk-in closet and set Closet Factory on a path to success.

Over the past four decades, Closet Factory has expanded its product offerings beyond just custom closets.

Today, they design, build, and install a wide range of storage solutions, including entertainment centers, offices, pantries, wall beds, and more.

Their dedication to quality craftsmanship and personalized design has resulted in a high level of customer satisfaction.

Closet Factory is also known for its comprehensive training and support platform, which continues to evolve and improve to meet the needs of its franchisees. This commitment to support and innovation has helped Closet Factory build a diverse network of entrepreneurs from different backgrounds, interests, and skill sets.

California Closets

california closets

California Closets is a pioneer in custom closet and home storage solutions. Founded in 1978 by Neil Balter, an 18-year-old college student, the company’s origins trace back to an innovative idea of maximizing space in a dorm room closet.

This simple concept marked the beginning of a new industry, and California Closets has been leading the way ever since.

Balter started the business after installing shelves in a friend’s closet. What began as a small operation quickly grew into a game-changer in the home organization business. When California Closets was founded, companies specializing in closet reorganization were virtually unheard of, making it a true trailblazer in the industry.

Over the years, California Closets has expanded its services beyond closets. Today, they offer a wide range of custom home storage solutions for various areas of the home, including bedrooms, pantries, offices, garages, and more.

They are committed to design excellence and innovation, providing customers with personalized storage options that not only optimize space but also enhance the overall aesthetic of their homes.

California Closets also ventured into the publishing industry, debuting a magazine to further engage with their customers. This initiative underscores the company’s dedication to creating beautiful and functional spaces while also providing inspiration and ideas to homeowners.

Product Comparison

Customization Options

When it comes to customizing your storage solutions, both Closet Factory and California Closets offer a wide range of options that allow you to create a space that suits your individual needs and style.

Closet Factory’s customization options are extensive. They offer a variety of materials, finishes, and accessories to choose from, allowing you to create a truly unique storage solution. You can select from a range of door and drawer styles, hardware, and more to match your home’s decor.

In addition, Closet Factory provides a variety of functional accessories, such as belt racks, tie racks, and jewelry drawers. Their design consultants work closely with you to ensure your storage solution is tailored to your exact specifications.

On the other hand, California Closets also excels in providing personalized storage solutions. They offer three levels of customization: simple adjustments to existing designs, semi-custom configurations, and fully custom designs.

Like Closet Factory, California Closets offers a wide range of materials and finishes, as well as a variety of accessories and hardware. Their design consultants are trained to help you maximize your space and create a design that reflects your personal style.

Material Quality

Both Closet Factory and California Closets are known for their use of high-quality materials in their custom storage solutions.

California Closets is recognized for using premium materials in a variety of finishes. They offer a range of material options, including wood veneer, laminates, and more. As noted by Better Homes & Gardens, the closets made by California Closets are high quality, which is a testament to the materials they use.

Closet Factory also prides itself on the quality of its materials. They offer a wide range of material choices, including various types of wood and laminates. According to Closet Factory’s blog, they use industrial-grade materials that are thicker and hold screws better, which indicates a higher quality.

However, it’s essential to note that the best material for your custom closet will depend on your specific needs and preferences. Both companies offer design consultations to help you choose the right materials for your project.

Design Aesthetic

Design aesthetics play a crucial role in the perceived value and appeal of a brand’s products or services. When comparing Company A and Company B, it’s important to consider the aesthetic principles each company employs in their design processes.

Company A may adhere to a more minimalist aesthetic, focusing on clean lines, simplicity, and functionality. This design philosophy can be seen in the use of neutral colors, streamlined shapes, and an emphasis on space and light. The minimalist approach often results in designs that are timeless and versatile, fitting seamlessly into a wide range of interior styles.

On the other hand, Company B might lean towards a more traditional or classic aesthetic. This could involve the use of rich wood tones, ornate detailing, and a focus on comfort and warmth. Classic designs often evoke a sense of nostalgia and can add a touch of elegance and sophistication to any space.

These distinct design aesthetics cater to different tastes and preferences. While Company A’s minimalist approach might appeal to those who prefer a modern, sleek look, Company B’s classic designs might attract those who appreciate a more luxurious, traditional style.

It’s crucial to note that the quality and functionality of the products offered by both companies should not be overlooked when considering their aesthetics. Good design is not just about looks—it also involves practicality and usability.

Price Comparison

Based on the information found, Closet Factory’s pricing varies widely depending on the specific customization and size of the closet. Custom reach-in closet systems in white melamine without drawers can start as low as $750, while a small walk-in can begin at $1,500.

For a specific customization, Closet Factory’s version was estimated to cost around $3,895. The entire project could even be around $18,000.

On the other hand, the average price for a custom closet organization system is generally between $3,000 and $5,000. However, this estimate doesn’t specify the company, so it might not be directly comparable to Closet Factory’s prices.

Service Comparison

Installation Process

Closet Factory’s installation process typically involves a free consultation, during which a designer will visit the customer’s home to take measurements and discuss design options.

The company uses 3D software to create custom designs based on the customer’s needs and preferences. Once the design is approved, the installation process begins, and customers are often able to see their new closet within a few weeks.

California Closets also offers a free consultation and uses 3D software for designing custom closets. The company prides itself on providing a smooth installation process, with professional installers who respect the customer’s home and clean up after themselves.

Customer Service

Customer service experiences vary for both companies. For Closet Factory, some customers have reported issues with unauthorized credit card transactions, however, the company seems to be making an effort to address customer complaints promptly, as seen in their responses on review platforms like Trustpilot.

California Closets has received praise for its customer service on review sites like Yelp, where customers appreciate the helpful and responsive staff. However, some customers have reported long wait times and communication issues.

Warranty and Aftercare

Closet Factory offers a lifetime warranty on its products, which covers any defects in workmanship or materials. Customers can request service calls if they notice any issues with their closets.

California Closets also offers a limited lifetime warranty that covers defects in materials and workmanship. The company provides aftercare services, including adjustments and touch-ups, as part of its commitment to customer satisfaction.

Customer Reviews and Ratings

Based on the search results, Closet Factory has received mixed reviews from customers. Here’s a summary of the notable praises and criticisms:

Closet Factory


  • Some customers reported an excellent experience with the company. They commended the company’s thoroughness and satisfactory pricing.
  • Positive feedback was given to the company’s process of mapping out different routes, pricing different scopes of work, and following through.


  • There were complaints about the company showing up with the wrong product and drawings that were not approved by the customer.
  • Some customers reported issues with unauthorized credit card transactions for a job upfront before the job was started.
  • Their rating on Yelp varied from 2.5 stars to 3.0 stars, based on different locations.


In conclusion, both Closet Factory and California Closets offer similar services including a free consultation, 3D design software, professional installation, and lifetime warranties. However, there are some differences in customer experiences reported for each company.

Closet Factory has faced some customer complaints regarding credit card transactions but is seen to be proactive in resolving these issues. Their lifetime warranty and prompt service calls make them a reliable choice.

California Closets, on the other hand, has received high praise for its customer service, with staff being described as helpful and responsive. However, some customers reported communication issues and long wait times. Their limited lifetime warranty and commitment to aftercare services demonstrate their dedication to customer satisfaction.

In terms of choosing between the two, it largely depends on your personal preferences and priorities. If you value highly responsive customer service and aftercare support, California Closets might be the better option. If you want a company that resolves issues promptly and offers reliable warranties, Closet Factory could be a good fit.

It’s important to consider these factors and read reviews from multiple sources before making a decision. Remember, the best company is the one that aligns most closely with your specific needs and expectations.